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How long has your office been open?Dr. Evans first opened the doors to Origins Integrative Medicine in 2016!
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How long are visits and are what are the costs?Doctor Visits: Initial New Patient: 75-90 minutes | $415 During this visit, you’ll discuss your goals, health history, diet, and lifestyle with your doctor to develop a customized treatment plan. Recommendations for labs, supplements, injections, or IV therapy may be made during this time. Follow-Up: 45-60 minutes | $255 Acute: 15-30 minutes | $125 - $175 depending on time. *Anything over 30 minutes is considered a Follow Up Appointment. Nutrition Consultations: Initial New Client: 75-90 minutes | $265 This session focuses on your health history, current concerns, and goals. Together with your practitioner, you’ll create actionable steps to start implementing right away. You’ll also explore whether microbiome or food sensitivity testing, as well as supplements, could enhance your personalized protocol. Follow-Up: 45-60 minutes | $195 Check in: 15-30 minutes | $85 *Anything over 30 minutes is considered a Follow Up Appointment.
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Do you accept insurance?We do not accept insurance directly. However, we do accept health savings accounts (HSAs) or flexible savings accounts (FSAs). If you have insurance, we recommend reaching out to your insurance company to see if your plan has coverage for "out of network providers". Upon request, we can supply you with a Superbill to submit to your insurance for reimbursement or to be applied towards your deductible. Medicare & Medi-Cal patients: While some insurance providers cover lab costs, Medicare and Medi-Cal plans will not pay for labs ordered by Naturopathic Doctors. That said, you can access labs at a much more affordable price than out of pocket through our "Client Bill" option. Or, you can request that another covered provider submit labs on our behalf. Please call our office with any additional questions or for more guidance.
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Where do I park?There is free 75 minute street parking as well as a connected parking garage to the right of the building. The four spots on the left at the end of the garage are reserved for OIM patients. Be sure to only park in the stalls marked for us.
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Are you open on weekends?At this time, we are not open on the weekends. Current Office & Walk-in Injection Hours: Monday 9:00-12:30, 1:30-5:00 Tuesday 9:00-12:00, 1:00-5:00 Wednesday: By Appointment Only Thursday 9:00-12:00, 1:00-5:00 Friday 9:00-1:00
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When is my upcoming appointment?To check upcoming appointment information, log in through the Charm Patient Portal, and navigate to the Appointments section. You can view and filter all of your appointments on this page.
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How do I cancel my appointment? What's your cancellation policy?Please text or call us at 805 560 1977 to cancel or reschedule your appointment. Keep in mind that you have the option to change your in person visit to a phone call or Zoom visit. You must request a cancellation within 24 hours prior to your appointment time in order to avoid a $100 late cancellation fee. We completely understand and also experience the unpredictability of daily life, but the doctors allocate significant portions of time in their day for each patient (up 60-90+ minutes!), so please reach out to us as soon as you need to make a scheduling change.
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Can I change my in-person visit to a remote visit?Yes, we offer our video visits via Zoom (make sure you have this installed and running on your computer or device), or we can have the appointment over the phone. Text/call us at 805 560 1977 and let us know that you’d like a Zoom or Phone appointment instead of an in-person visit.
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How do I access my video visit with my doctor?Log in through the Charm Patient Portal, and navigate to the Appointments section. You’ll be able to click on the “CHECK-IN” link next to the video camera icon up to 30 minutes prior to your appointment. If you’re still having trouble, text or call us, and we’ll send you a zoom link to join your visit directly.
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I have a phone visit scheduled, how does that work?The doctor will call you from our main line: 805 560 1977 at the time of your appointment.
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What are my lab instructions? Do I need to fast before my labs? What days should I have them drawn?Log in through the Charm Patient Portal, and navigate to the “Visit Summary” section. Click on the most recent appointment, and instructions should be included in the summary. If your labs contain Cortisol AM, you must have labs drawn before 8:59am, otherwise they’ll turn you away. We always recommend scheduling labs in advance to ensure an early appointment. Please allow 5-7 business days prior to your visit for results to finalize.
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Where is my requisition? Do I need to print something out and bring it to the laboratory?The doctors will generally send through your requisition at the end of your visit in preparation for your next follow up. That means that you can show up at the lab you and your doctor had selected, and the phlebotomist will be able to pull up your order in their computer. To access information and instructions specific for your blood draw, please check your most recent treatment plan in the "Visit Summary" section. You can request at the front desk that we share your requisition with you through Charm. After we share it with you, you'll be able to access the requisition in the “Labs” section. Once you sign in through Charm, click on the lab “Lab Orders” button next to the “Lab Results” button. Keep in mind that you will only see a requisition when it has been manually shared with you.
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How do I access my lab results? I had my blood drawn, but they haven’t shown up on the portal.You must request that the doctor share your lab results with you. You can send the request directly to your doctor via Charm. Once they’ve been shared, you’ll be notified via email. From there, log in through the Charm Patient Portal, and navigate to the “Labs” section. All of your shared results will be listed in the results section.
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Can I have a mobile phlebotomist come to my home?Yes! If you'd prefer to schedule a blood draw in the comfort of your own home, you can contact Personal Touch Blood Draws (call or text: 805-455-8409). You must contact us prior so that we can send them your requisition first.
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Can you please send in refills to my pharmacy?Please contact your pharmacy and request that they send us an “eRx” or electronic prescription request. If you’re requesting a refill from a new pharmacy, please text/call us at 805 560 1977. Reminder: It is required that our patients on prescription medication follow up and have labs drawn regularly in order to ensure efficacy and safety. Please refer to your Treatment Plan for follow up instructions.
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I need a supplement refill. Can you please help?Give our office a call and we will be happy to arrange an office pick up for you. 805.560.1977 You can also order through your practitioner's online dispensary by clicking here and choose your provider.
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What are my medication/supplement instructions?Log in through the Charm Patient Portal, and navigate to the “Visit Summary” section. Click on the most recent appointment, and instructions should be included in the summary. When in doubt, please contact your provider directly through Charm.
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Can you please send me a superbill?Sure! You can request your superbill at the front desk or by text/calling us at 805 506 1977. Make sure you include your name and which dates you need a bill for. All superbills will come through to your Charm Portal in the "Billing" section.
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Why am I being charged for labs?If you received an invoice from Origins for your labs, it’s because you selected the Client Bill option through Quest Diagnostics. Simply put, Quest bills the physician a lower price than if you were to pay out of pocket. Opting in for Client Bill is advised when your insurance (ie. Medicare) does not cover labs ordered by Naturopathic Physicians. If you received a large bill from the lab (over $500), please contact us right away so we can look into it!
For more FAQs, toggle between the categories listed above.
CLICK HERE for FAQ for Existing Patients.
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