Question 1

How long are visits and what are the costs?

Accepted Answer

Doctor Visits:

Initial New Patient: 75-90 minutes | $455 ($100 deposit required at time of booking)
During this visit, you’ll discuss your goals, health history, diet, and lifestyle with your doctor to develop a customized treatment plan. Recommendations for labs, supplements, injections, or IV therapy may be made during this time.
Follow-Up: 45-60 minutes | $280
Acute: 15-30 minutes | $135 - $175 depending on time. 
- Anything over 30 minutes is considered a Follow Up Appointment.
Pediatric New Patient: $360
Pediatric Follow up: $260

Question 2

Do you accept insurance?

Accepted Answer

We do not accept insurance directly. However, we do accept health savings accounts (HSAs) or flexible savings accounts (FSAs). If you have insurance, we recommend reaching out to your insurance company to see if your plan has coverage for "out of network providers". Upon request, we can supply you with a Superbill to submit to your insurance for reimbursement or to be applied towards your deductible.
Medicare & Medi-Cal patients: While some insurance providers cover lab costs, Medicare and Medi-Cal plans will not pay for labs ordered by Naturopathic Doctors. That said, you can access labs at a much more affordable price than out of pocket through our "Client Bill" option. Or, you can request that another covered provider submit labs on our behalf. Please call our office with any additional questions or for more guidance.

Question 3

When is my upcoming appointment?

Accepted Answer

To check upcoming appointment information, log in through the Charm Patient Portal, and navigate to the Appointments section. You can view and filter all of your appointments on this page.

Question 4

What's your cancellation policy? How can I cancel my appointment?

Accepted Answer

Please text or call us at 805-560-1977 to cancel or reschedule your appointment. Keep in mind that you have the option to change your in person visit to a phone call or Zoom visit.

You must request a cancellation within one business day prior to your appointment time in order to avoid a $100 late cancellation fee. We completely understand and also experience the unpredictability of daily life, but the doctors allocate significant portions of time in their day for each patient (up 60-90+ minutes!), so please reach out to us as soon as you need to make a scheduling change.

Question 5

Can I change my in-person visit to a remote visit?

Accepted Answer

Yes, we offer our video visits via Zoom (make sure you have this installed and running on your computer or device), or we can have the appointment over the phone. Text/call us at 805 560 1977 and let us know that you’d like a Zoom or Phone appointment instead of an in-person visit.

Question 6

How do I access my video visit with my doctor?

Accepted Answer

Log in through the Charm Patient Portal, and navigate to the Appointments section. You’ll be able to click on the “CHECK-IN” link next to the video camera icon up to 30 minutes prior to your appointment. If you’re still having trouble, text or call us, and we’ll send you a zoom link to join your visit directly.

Question 7

I have a phone visit scheduled, how does that work?

Accepted Answer

The doctor will call you from our main line: 805 560 1977 at the time of your appointment.

Frequently Asked Questions

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